The App Store is the best place to discover and download apps you’ll love on your iPhone, iPad, and iPod touch. Global Nav Open Menu Global Nav Close Menu Apple. Browse and download apps to your iPad, iPhone, or iPod touch from the App Store. The App Store has more than one million apps and games for your iOS device. Explore iPhone, the world’s most powerful personal device. Check out iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone SE, and iPhone XR.
- Apr 29, 2020.
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About canceling a subscription
- Most subscriptions automatically renew unless you cancel them.
- If you cancel, you can keep using the subscription until the next billing date.
- If you cancel during a trial period, you might lose access to content immediately.
If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.
Canceling subscriptions is slightly different in Israel, South Africa, and Turkey. Learn about special circumstances for these countries and regions.
How to see or cancel subscriptions on your iPhone, iPad, or iPod touch
- Open the Settings app.
- Tap your name.
- Tap Subscriptions. (If you don't see 'Subscriptions,' tap 'iTunes & App Store' instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
- Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
- Tap Cancel Subscription.If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.
See or cancel subscriptions on your Mac
- Open the App Store app.
- Click the sign-in button or your name at the bottom of the sidebar.
- Click View Information at the top of the window. You might be asked to sign in.
- On the page that appears, scroll until you see Subscriptions, then click Manage.
- Click Edit next to the subscription that you want. Don't see the subscription that you're looking for?
- Click Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew.
See or cancel subscriptions on your Apple Watch
- On your Apple Watch, open the App Store.
- Scroll to Account and tap it.
- Tap Subscriptions.
- Tap the subscription that you want. Don't see the subscription that you're looking for?
- Tap Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew.
See or cancel subscriptions on Apple TV
On Apple TV, you can edit subscriptions only for tvOS apps that are installed on that Apple TV. For Apple TV (3rd generation or earlier), use an iOS or iPadOS device or computer to manage your subscriptions.
- Open Settings.
- Select Users & Accounts, then select your account.
- Select Subscriptions.
- Choose the subscription that you want to manage, then select Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew.
If you don't have an Apple device
To see or cancel your subscriptions, use iTunes on a Windows PC or follow the steps for your Android device or other device.
If you don't see the subscription that you're looking for
If you tried to see or cancel a subscription and you can't find the subscription that you're looking for, check the following things. Or contact Apple Support.
Is the subscription billed through another company?
On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through Apple.
Get help with subscriptions that aren't billed through Apple.
Did a family member sign up for the subscription?
A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.
Turn on Ask to Buy.
Did you subscribe with a different Apple ID?
To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.
Do you need to manage iCloud storage or AppleCare plans?
Downgrade your iCloud storage plan.
Manage an AppleCare+ plan or AppleCare Protection Plan.
Learn more
- What is a subscription?
- Request a refund.
- Learn what to do about unfamiliar charges.
- Learn how to switch your subscription to a different plan, such as plan that you can pay annually or a plan that you can share with family.
- To see when subscriptions were billed to you and at what price, check your purchase history.
- If you don't receive receipts when a subscription renews, you might have turned off renewal receipts. If you want to receive receipts, follow the steps in this article, then turn on Receive Renewal Receipts.
Several iPhone and iPad users have stated that they are unable to access the App Store because users see a white blank screen when they go to the App Store. Sometimes the App Store Updates page is also not showing and loading.
You will need to load the App Store so that you can download apps. This article explains how you can fix if you see a white and blank screen when you open the App Store.
Blank App Store Fix
Test after each step to see if your issue is resolved:
1-The first thing you may want to do is to check Apple’s System Status page. This is Apple’s support page with status information for its services, stores and iCloud. Go to this page and look for “App Store”. If this page shows any issues, you may unable to fully access or use the App Store. If this is the case, Apple is the one to blame, and Apple will resolve this. You just need to wait.
2-Restart the App Store app. Here is how:
- iPhone X or later, iPad with iOS 12 or later: Go to your Home screen and swipe up, this will bring up the app switcher. Swipe left or right until you find the App Store. Swipe up on the app’s preview to close it. Then reopen the App Store.
- Other iPad or iPhone models: Double press the home button and swipe up on the App Store preview to close it. Then reopen the App Store.
3-The second thing is to make sure that your iOS or iPadOS device is connected to the Internet by ensuring that your device has a Wi-Fi connection or a cellular-data connection. If you are not connected to the Internet, the App Store will not load. Open Safari and open a web site. Does the web site load? If not, you may have a connection problem. Here is how you can troubleshoot:
- On your device, turn on Airplane Mode, wait for one minute and then turn it off (Settings > Airplane Mode).
- If you are trying to open the App Store over cellular, make sure that Cellular Data is enabled for the App Store. To check this, go to Settings and tap Cellular or tap Mobile Data, then turn on “App Store”.
- If you are trying to open the App Store over Wi-Fi, make sure that your device is not too far away from your router. You may also try to restart your router. To restart your router, unplug it from its power source, wait 1 minute and then plug it back in.
If you are having connection issues, please see the following articles:
- iPad Wi-Fi issues.
- iPhone Wi-Fi issues.
- iPhone cellular issues.
See also: Manage cell data
4-Restart your device. Here is how you can restart your device:
- iPhone X, 11 or later and iPad with Face ID models: Press and hold the power (side or top) and the volume up (or down) buttons together until you see the power off slider. Then drag the slider. Wait until your device completely shuts off. Then press and hold the power button until the Apple logo appears.
- Other iPhone and iPad models: Press and hold the on/off (sleep/wake) button until you see the slider. Then slide the slider. Wait 1 minute then, to turn your device on, press and hold the on/off button until you see the Apple logo.
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5-Try this fix: Launch Settings then tap iTunes & App Store, Apple ID and Sign Out. Now launch the App Store. Tap Sign In and enter your Apple ID and password.
6-On your iPhone or iPad, tap Settings > General > Date & Time and turn ‘Set Automatically’ on.
7-Go to Settings > General > Date & Time and turn “Set Automatically’ off. Now set your date one year ahead, like 2017. Now go to the App Store. If your issues are fixed, turn on ‘Set Automatically’.
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8-Go to Settings > Privacy > Location Services > System Services > and make sure that Location-Based iAds is turned off.
9-Go to Settings > General > Language & Region. Change the current language. You may select any language. However, you may want to choose a language you know. Then open the App Store, if your apps load, then go back to the Language settings, and change your language back.
10–Update the iOS software. Make sure that your iPhone or iPad is running the latest version of the iOS or iPadOS software. Simply go to Settings > General > Software Update. This will check for updates. If there is an update available, follow the onscreen instructions to install the update on your device.
See also: Why Is App Store Button Grayed Out or Dim On My iPhone / iPad?